With Alpha Technologies, the customer comes first. Service issues are promptly addressed and swiftly resolved.
Here is what you can expect with our response team.
Collaboration: Always a priority at Alpha. Our engineers and consultants will collaborate with your information technology staff as well as your executive staff and department heads to achieve an affordable, smooth operation. We’ll team up with your company or organization to streamline e-mail, network security, infrastructure, telephone services, audio conferencing, voice messaging, video conferencing, Web applications and instant messaging.
Whatever your needs, Alpha will map out the functions of your data and communications to be efficient in performance and cost.
Email Hosting: Alpha Technologies provides hosting of both POP3 and Microsoft Exchange e-mail hosting with affordable plans that will fit your budget.
Spam Filtering and Virus Protection Hosting: Alpha provides spam filter hosting via either Alpha spam filtering, based on Baracuda Technology or via Cisco Ironport anti-spam/anti-virus filtering based on Cisco technology that is rated 99.999% effective.
Offsite Backup Service: Failure to back up your Windows Servers opens the door to liabilities and huge losses in revenue, data and, possibly, your reputation. Alpha Technologies provides a secure offsite backup solution for your business and organization. With Alpha, you can expect the best instead of having to prepare for the worst.
Alpha Help Desk: Does your company or organization lack an IT department? The Alpha Help Desk is the way for your organization to have its own IT department without the expense of hiring and training your own employees to support your systems. It is your first line of defense and assistance. The Alpha Help Desk provides supplemental Tier 2 help to your in-house IT staff. The Alpha Help Desk is also capable of providing both Tier 1 and Tier 2 levels of support. Alpha can even send a technician to join your company as a temporary full-time IT staff member until the job is done.
Remote Maintenance and Tech Support: An instant service with your tech’s ETA immediate. Alpha Technologies engineers can remotely connect and assist in solving your IT issues or monitor your network offsite and alert your IT staff of any system issues. If you choose the option, Alpha can proceed to fix any system glitches upon remote detection without you even knowing there was ever an issue.
Alpha Technologies Support Agreement: Alpha Technologies provides a support agreement that will fit the bill. The standard support agreement meets the majority of the needs of most organizations. Alpha also honors custom agreements for special requirements.
Network Assessment: On average, technology changes every 18 months. Where are you now? Where do you want to be in the future? How are you going to achieve that goal? Alpha Technologies’ Network Assessment answers all of these questions and more. Alpha engineers can analyze your existing network and identify strong, acceptable and weak areas within your infrastructure. You the customer and Alpha engineers jointly develop a scope of work, collect information, analyze the results and Alpha provides you with a comprehensive document with results and recommendations. With those results in hand, you have the option to let Alpha take action to upgrade and tweak your system to its full potential.
Links to PDF literature for more information:
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