INFORMATION WE COLLECT AND HOW WE COLLECT IT
There are a variety of ways that we collect information about you:
Through one of our websites or portals
When visiting an Alpha website or portal, we may collect some information directly from you when you provide it to us, and we may collect other information gathered on a collective basis as you browse the website or use the portal. Alpha collects or provides several types of information from and about users of our websites and portals, including information by which you may be personally identified, such as name, postal address, e-mail address, telephone number (fixed and mobile) or any other identifier by which you may be contacted online or offline, and anonymous information that is about you but does not individually identify you, such as usage details, IP addresses, and information collected through cookies and other tracking technologies. We collect this information directly from you when you provide it to us automatically as you navigate through the site, and from third-parties such as our business partners.
When you communicate with us, we may monitor or record the interaction to help us better serve you, to train or otherwise support employees, resources or systems, and for security purposes.
Through blogs, chats, and social media
Some of our websites may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us. In some cases, we may find it infeasible to remove your personal information, in which case we will let you know if we are unable to do so and why.
We may use live chat on some of our websites to assist you with questions about our products. If our live chat is offline, we may collect your name and email address so that we may reply to your request.
Alpha may maintain certain social media accounts as its business needs require. These social media accounts may include, by way of example, Facebook, Instagram, or Twitter. Visiting an Alpha social media account may result in data being collected and stored related to your visit, any postings, replies to other posting, comments, and the like.
Through contact, billing, and other information you provide
This includes your name, address, email and phone numbers where you can be reached related to the services you have through us.
Through the implementation and use of our services
Depending on the services you have contracted through us, this may include, but not limited to the following, as needed to support the provision of the services we provide to you:
- Information provided or collected, as applicable, in the course of your use, or in preparation for your use, of our services, such as email addresses, names, portal user-ids and passwords, email and calendar information, and credit card numbers
- Call records containing phone numbers for calls made and received, including duration
- Addressees or contents of text messages
- Data utilization, including IP addresses and types of traffic (ports and protocols)
- Health of devices we monitor at your location
- Information required by partners organizations as needed to provide certain services
You are more than welcome to disable cookies, but you may find that doing so will prevent you from using certain aspects of our website.
USE AND RETENTION OF YOUR INFORMATION
How Long Do We Keep Your Information?
The length of time we keep your information for can vary according to how we use that information. Unless there is a specific legal requirement to keep or dispose of your information, we will not keep it for longer than we believe, in our sole discretion, is reasonably necessary for the purposes for which the data was collected.
How Do We Use This Information?
We use information that we collect about you or that you provide to us, including any personal information, for the purpose of, including but not limited to, the following:
- Deliver and maintain products and services we provide to you
- Notify you about changes to our website or any products or services
- Establish and maintain your account and billing records
- Measure credit and payment risk
- Provide account-related services and information
- Help you with service and technical support issues or questions
- Manage and protect our networks, services, employees, and users
- Detect and prevent fraud
- Help us improve and personalize your service
- Research, develop and market new products and services
- Authenticate your identity
- Deliver personalized content and offerings to you
- Respond to court orders and the like
- Provide information requested by regulators or by other governmental functions
CUSTOMER PROPRIETARY NETWORK INFORMATION
This section relates to a specific type of information known as Customer Proprietary Network Information (“CPNI”), which is information that relates to the type, quantity, destination, technical configuration, location, amount of use and related billing information of your telecommunications or interconnected Voice over Internet Protocol (VoIP) services. Federal law governs our use and sharing of CPNI.
As an Alpha client, you have the right, and Alpha has a duty, to protect the confidentiality of certain information pertaining to the services we provide to you. This includes: (1) information about the quantity, technical configuration, type, destination, location, and use of such services, and (2) related billing information. When matched to your name, address, and telephone number, it is known as “Customer Proprietary Network Information,” or “CPNI” for short. Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data and calling patterns.
CPNI does not include things like customer name, address, or telephone number; aggregate information or data that is not specific to a single customer; customer premises equipment; and Internet access services. Unless Alpha obtains your approval, Alpha may not use your CPNI to market products and services to you other than for the types of services you currently have with us.
From time to time, Alpha may wish to use your CPNI and provide you with information about Alpha’s related products and services in addition to special promotions. With your consent, Alpha will be able to share your CPNI with our partners, affiliates and agents. The use of CPNI may also provide Alpha the ability to offer products and services tailored to your specific needs.
You have the right to change your preferences on how we may use your CPNI. At any time, you may change that preference by contacting Alpha. If you deny or restrict Alpha from using your CPNI, you will suffer no effect, now or in the future, on how Alpha provides any services to which you subscribe. Any denial or restriction will remain valid until your services are disconnected or you change the level of permission or denial of CPNI use.
Disclosure Of CPNI
Alpha may disclose CPNI in the following circumstances:
- With client approval.
- When disclosure is required by law or court order.
- To protect the rights and property of Alpha or its other clients and service providers from fraudulent, abusive, or unlawful use of services.
- In response to a service provider’s request as to whether a client has a preferred interexchange carrier (PIC) freeze on their account.
- For directory listing services.
- For calling number display (“Caller ID”).
- To provide services, including assistance with trouble associated with your services.
- For billing and invoicing.
Alpha will request a list from the client of authorized individuals who may request Technical Support or request information related to the account. In the event of the Administrative authorized contact needing to be changed, the request must be submitted via fax and on be on company letterhead. Clients calling Alpha’s 24-hour support center can discuss their services and billings with an Alpha representative once that representative has verified the caller’s identity. There are three (3) methods by which Alpha may authenticate the identity of the caller:
- confirming a pre-established password and/or PIN (if available);
- with an immediate call back to the telephone number associated with the services purchased; or
- by mailing the requested documents to the client’s address of record.
Passwords and/or PINs should not be any portion of the person’s social security number, mother’s maiden name, telephone number associated with the client’s account or any pet name. In the event the caller fails to remember their password and/or PIN, Alpha will ask the caller a series of questions known only to the caller and Alpha in order to authenticate the caller. In such an instance, the caller will then be required to establish a new password/PIN.
Calls to open a trouble-ticket because of out-of-service conditions will not require the above-mentioned Authorized Contact authentication. The client is responsible for maintaining and updating the Authorized Contacts list. Alpha will not be responsible for notifications missed due to out-of-date Authorized Contact information.
If you decide to continue receiving Alpha services after we make any changes to this CPNI Policy, you shall be deemed to have given express consent to the changes in the revised policy.
HOW WE SHARE INFORMATION
Does Alpha Sell My Information?
We share information within Alpha
We share information within Alpha, for the provision of our services, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.
We share information with Vendors and Partners
We use vendors and partners to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us, or collect on our behalf, and can use it only for the purpose for which we provide it. We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports.
Directory Listings and other Telephony Services
Your name and number may be transmitted and displayed on a Caller ID device, unless you have elected to block such information. Please note that Caller ID Blocking does not prevent the display of your number when you dial certain business numbers, 911, 900 numbers, or toll-free 8XX numbers.
We share information with Law Enforcement
We will disclose personal information to comply, when required by law, with court or administrative orders, civil or criminal subpoenas, warrants from law enforcement agencies, federal or state regulatory requirements, mandatory governmental audits, E911 reporting requirements, grand jury investigations, civil or criminal governmental investigations, or reporting required by the National Center for Missing and Exploited Children (designated by federal law as a reporting mechanism for child pornography). We will also disclose personal information to appropriate law enforcement, 911 centers, or emergency services when we, in good faith, believe the disclosure is necessary to protect a person, us, or the public from an immediate threat of serious harm.
We share information with credit and collection agencies
For example, to communicate with credit bureaus or collection agencies for determining credit risk, for reporting purposes and to obtain payment for Alpha-billed products and services.
Sale of Business
Alpha uses a commercially reasonable combination of physical, technical, and administrative measures designed to (1) assist Alpha in complying with all applicable regulations, and to (2) protect the confidentiality, integrity, and availability, of our systems and your personal information. Unless unencrypted transmission is authorized or the use of encryption is not available under specific circumstances, it is Alpha’s practice to use industry standard encryption methods to protect data in transit.
While Alpha strives to provide proper security, perfect security is unattainable, and Alpha therefore cannot guarantee the security of your information, nor will Alpha guarantee that information supplied by you will not be intercepted during transmission by third-parties. You agree that Alpha shall not be held responsible for the unlawful or unauthorized actions of third parties. Alpha suggests that you use appropriate means to secure your information through backups or other means. on a regular basis.
Linked Internet Websites
Our websites may provide hyper-text links to other websites over which we have no control, and which may contain privacy provisions that are different from those provided herein. We are not responsible for and expressly disclaim any and all liability for the privacy policies or practices of other websites to which you choose to link from our websites. We encourage you to review the privacy policies of those other websites so you can understand and make personal decisions about how they collect, use, and share your information.
The Alpha website is not designed for, nor is it directed towards, children under the age of 16. Alpha does not knowingly collect personal information from anyone under the age of 16. If you have reason to believe that a child under the age of 16 has provided personal information to us through our website or other service, please contact us immediately and we will use commercially reasonable efforts to delete that information.