Alpha Voice

Voice over Internet Protocol, or VoIP, is today’s standard for business phone service. Crystal-clear phone calls and multiple answering features are provided via the Internet instead of the copper wires of the past. While the act of talking on the phone remains the same, the way the signal is transmitted has changed for the better. Our VoIP service provides a reliable and flexible connection for clear and efficient business communication.

With an increasingly mobile workforce, it’s more important than ever for teams to stay connected and for your customers to reach you quickly, wherever you may be. VoIP offers a reliable, cost-effective alternative to traditional hardwired telephones. Alpha Technologies VoIP phone service offers benefits for employees and customers that were impossible or too costly with traditional phone lines.

With Alpha Technologies VoIP, you never have to worry about dropped customer calls or choppy conversations. A single, private broadband connection prioritizes voice traffic over data to make sure your calls sound the way they’re supposed to, all the time.

Because VoIP uses the Internet to transmit voice calls, employees can answer “landline” calls wherever there’s a stable Internet connection. With additional automated call options, our VoIP phone service helps maintain a consistent level of professionalism – and the ability to reach you - even when you or your employees are not in the office.

VoIP helps reduce phone line costs. With Alpha Technologies VoIP, you can streamline operations through one protected network and scale the number of lines up or down as your business grows. Plus, when you partner with a managed service provider like Alpha Technologies, it’s easy and inexpensive to add additional cloud communication services as your organizational needs change.

Alpha Technologies is West Virginia’s trusted provider of reliable telephone connectivity solutions. Our VoIP service enhances your staff’s mobility, promotes connectivity in remote offices, eliminates maintenance fees, and provides innovative features that give your organization a professional image, enabling your customers to reach you when they need to, regardless of where you or your team may be.

• Caller ID
• Call Waiting
• Unlimited Local LD Calling
• Measured International LD Options
• Hunting/Rollover
• Call Forwarding
• Call Rejection
• Find me – Follow me
• Extension Dialing
• Call Transfer
• 3-Way Calling
• Voice Mail
• Fax to Email
• Do Not Disturb
• Anonymous Call Rejection
• Call Forwarding All
• Call Forwarding No Answer
• Call Forwarding Busy
• Selective Call Forwarding
• Selective Call Rejection
• Speed Dial – Unlimited
• Detailed Call Records
• Number Portability
• Number Portability Voice Mail (w/ Unified Messaging)
• Auto Attendant
• Scheduler (i.e. – after hours)
• Multiple Hunt Groups
• Multiple Ring Groups
• Virtual Console
• Operator Services
• E911 / CALEA
• 411 & White Page Listings

With PRI, when a call comes into a business, it goes through a private branch exchange (PBX) system that allows employees to communicate internally with each other and with external callers. Once a call enters a PBX, it is transmitted across an analog copper phone line or an integrated services digital network (ISDN) line to reach its intended recipient.

PRI is a telecommunications standard that uses physical copper phone lines to create a digital connection between your business site and the public switched telephone network (PSTN). One PRI can support up to 23 voice channels plus one channel that supports various call functionality and provides call data such as a caller's name and phone number. This enables voice, data and video traffic to be transmitted on the same line in increments of 1.54Mbps, providing speed, reliability and enhanced security for business phone systems.

A PRI circuit can be more efficient, and less expensive, than a traditional business phone service because it can be split into several channels instead of using separate analog trunks. Instead of receiving a busy signal with a traditional business phone service, PRI would enable a caller to be directed to voicemail if the line was busy.

SIP trunking anchors modern VoIP phone systems and supports the transmission of both voice and multimedia communications, including traditional phone calls and video conferencing. Unlike analog phone lines, SIP-based phone systems are virtualized and use an internet connection and an IP-enabled PBX to transmit communications data.

Compared to PRI, SIP enables businesses to scale up or down their telecommunications resources on demand, allowing them to be more cost-efficient and better manage their call capacity. SIP is often the best approach if your business wants to modernize its call infrastructure while remaining more flexible and agile as your business needs change.

Call Quality
All voice traffic is carried over a dedicated connection, guaranteeing the quality of calls at all times. Experience feature-rich, high-definition phone service with messaging and video.

Complete Scalability – A Better Way to Grow
Easily scale your communications as your business grows. As the size of your company and call volume changes, you can easily adjust SIP trunks to support local, toll-free, long distance and international calls. Adding more SIP trunks is quick and easy – they can even be installed and turned on remotely.

Smart Planning
SIP trunking can help your business prepare for disaster with a recovery plan and backup facilities. You can reroute calls instantly in emergencies, and multiple phone numbers can be directed to anywhere you choose, allowing you to keep your business running with minimal disruption.

Get Up & Running – Quickly
Easily port your business phone numbers from your previous provider. Our dedicated and knowledgeable technicians, installation teams and customer support specialists assure rapid deployment and minimal downtime.

A Simplified Process
With Alpha Technologies, you can enjoy the efficiency of managing a single network connection, receiving one bill and engaging with one point of contact for all your telecommunications needs.

Cost Savings
SIP trunks offer considerable cost savings, as IP connections are less expensive than renting ISDN lines. Combining local and long-distance service onto a single circuit saves money, and you won’t incur expensive call forwarding costs in the event of a disaster. Plus, you can keep your existing PBX equipment without having to invest in additional hardware. With Alpha’s support, you can easily convert traditional phone systems to IP-based communications.

Seamless Integration
Preserve your existing capabilities via seamless integration with your existing SIP IP PBX system.

Versatility
With Alpha’s SIP trunking, you can control your outbound numbers as you need. If you have an office in one location but need calls to show another location’s number, no problem! Mobile devices can make calls as a particular number, no matter what the user’s location. If you’re moving offices, you can keep your existing numbers.

Experience Outstanding Local Support, 24/7/365
At Alpha Technologies, we provide the best in customer support. Our commitment to you doesn’t stop at the sale. Our friendly, knowledgeable support team, based at our West Virginia headquarters, is ready to help around the clock.

Features

• Toll-Free Numbers
• Multiple DID Options
• Remote Offices with Local Numbers
• Virtual Telephone Numbers (VTNs)
• Call Data Records (CDR)
• e911
• Caller ID
• Interoperability
• Voicemail
• Disaster Recovery
• International Toll Fraud Prevention

The business case for UCaaS can best be made by answering the following questions:

Do you want to see value more quickly?
Setting up unified communications on-premises can be expensive and requires significant project management. Cloud-based services like UCaaS can be activated without the same upfront investment, shifting communications and collaboration from a capital expenditure to an operational one.

Do you want to control your costs?
Managing a separate budget for voice, video and chat doesn't make sense when they are often used interchangeably. UCaaS has primarily one cost variable: the number of licenses required. That means monthly budgeting can become both consolidated and predictable.

Do you need peace of mind around availability and data protection?
No one can afford to suffer the consequences of a communications failure, and UCaaS provides the continuity and security features that build business confidence and customer trust. This includes 100% uptime in the case of Alpha’s UCaaS and its robust capabilities such as data encryption and user authorization to protect mission-critical information.

Do you want an empowered, engaged workforce?
As a business leader, you need to be prepared for situations that require a rapid shutdown of normal operations. Whether due to a global pandemic or a more localized natural disaster like a hurricane or tornado, can your employees work remotely and keep your company going without a workplace to operate in?

The reality is that remote work is not simply a luxury but, sometimes, a necessity. And, companies are considering adopting more remote working options post COVID-19. UCaaS not only allows your team to work from anywhere but also outfits your employees with reliable and secure technology—helping them to be more productive and efficient and help maintain business continuity.