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We design, build, and maintain communication solutions that keep your critical information flowing to the right people, in the right places, all the time. Online Meetings, Telephony, and Video Conferencing – we do it all and so much more!

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Alpha Voice

Voice over Internet Protocol

Businesses of all sizes benefit from modern phone service through Alpha Technologies VoIP

Voice over Internet Protocol, or VoIP, is today’s standard for business phone service. Crystal-clear phone calls and multiple answering features are provided via the Internet instead of the copper wires of the past. While the act of talking on the phone remains the same, the way the signal is transmitted has changed for the better. Our VoIP service provides a reliable and flexible connection for clear and efficient business communication.

With an increasingly mobile workforce, it’s more important than ever for teams to stay connected and for your customers to reach you quickly, wherever you may be. VoIP offers a reliable, cost-effective alternative to traditional hardwired telephones. Alpha Technologies VoIP phone service offers benefits for employees and customers that were impossible or too costly with traditional phone lines.

With Alpha Technologies VoIP, you never have to worry about dropped customer calls or choppy conversations. A single, private broadband connection prioritizes voice traffic over data to make sure your calls sound the way they’re supposed to, all the time.

Because VoIP uses the Internet to transmit voice calls, employees can answer “landline” calls wherever there’s a stable Internet connection. With additional automated call options, our VoIP phone service helps maintain a consistent level of professionalism – and the ability to reach you - even when you or your employees are not in the office.

VoIP helps reduce phone line costs. With Alpha Technologies VoIP, you can streamline operations through one protected network and scale the number of lines up or down as your business grows. Plus, when you partner with a managed service provider like Alpha Technologies, it’s easy and inexpensive to add additional cloud communication services as your organizational needs change.

Alpha Technologies is West Virginia’s trusted provider of reliable telephone connectivity solutions. Our VoIP service enhances your staff’s mobility, promotes connectivity in remote offices, eliminates maintenance fees, and provides innovative features that give your organization a professional image, enabling your customers to reach you when they need to, regardless of where you or your team may be.

  • Caller ID
  • Call Waiting
  • Unlimited Local LD Calling
  • Measured International LD Options
  • Hunting/Rollover
  • Call Forwarding
  • Call Rejection
  • Find me – Follow me
  • Extension Dialing
  • Call Transfer
  • 3-Way Calling
  • Voice Mail
  • Fax to Email
  • Do Not Disturb
  • Anonymous Call Rejection
  • Call Forwarding All
  • Call Forwarding No Answer
  • Call Forwarding Busy
  • Selective Call Forwarding
  • Selective Call Rejection
  • Speed Dial – Unlimited
  • Detailed Call Records
  • Number Portability
  • Number Portability Voice Mail (w/ Unified Messaging)
  • Auto Attendant
  • Scheduler (i.e. – after hours)
  • Multiple Hunt Groups
  • Multiple Ring Groups
  • Virtual Console
  • Operator Services
  • E911 / CALEA
  • 411 & White Page Listings

Alpha SIP - Session Initiation Protocol (SIP)

With PRI, when a call comes into a business, it goes through a private branch exchange (PBX) system that allows employees to communicate internally with each other and with external callers. Once a call enters a PBX, it is transmitted across an analog copper phone line or an integrated services digital network (ISDN) line to reach its intended recipient.

PRI is a telecommunications standard that uses physical copper phone lines to create a digital connection between your business site and the public switched telephone network (PSTN). One PRI can support up to 23 voice channels plus one channel that supports various call functionality and provides call data such as a caller's name and phone number. This enables voice, data and video traffic to be transmitted on the same line in increments of 1.54Mbps, providing speed, reliability and enhanced security for business phone systems.

A PRI circuit can be more efficient, and less expensive, than a traditional business phone service because it can be split into several channels instead of using separate analog trunks. Instead of receiving a busy signal with a traditional business phone service, PRI would enable a caller to be directed to voicemail if the line was busy.

SIP trunking anchors modern VoIP phone systems and supports the transmission of both voice and multimedia communications, including traditional phone calls and video conferencing. Unlike analog phone lines, SIP-based phone systems are virtualized and use an internet connection and an IP-enabled PBX to transmit communications data.

Compared to PRI, SIP enables businesses to scale up or down their telecommunications resources on demand, allowing them to be more cost-efficient and better manage their call capacity. SIP is often the best approach if your business wants to modernize its call infrastructure while remaining more flexible and agile as your business needs change.

Understanding the benefits of PRI vs. SIP
One benefit of PRI trunking is that it helps businesses simplify their communications infrastructure. One PRI connection can handle local and long-distance calls simultaneously because it can transmit this data across different channels. PRI trunking also allows businesses that aren't yet ready or don't have the funds to upgrade their systems to connect legacy PBX systems to this line without having to rely on data bandwidth to support voice communications.

On the other hand, along with the flexibility SIP provides, it also can serve as the foundation for businesses that want to implement cloud-based unified communications solutions that facilitate collaboration across different devices, applications, and platforms.

SIP is better suited for businesses that have a distributed workforce or operate in a hybrid work environment where some employees are in-office and others work remotely from home or at satellite locations. By contrast, PRI trunking relies on a circuit to create physical connections, which means that it doesn't have the same capacity to distribute telecommunications resources and data across multiple, dispersed locations. However, it offers the advantage of greater security because data is transmitted over a private telephone network rather than an internet connection. Call quality may also be better because of these physical connections.

Migrating your telecommunications infrastructure
Choosing PRI vs. SIP will depend on your business needs and the level of investment your company is able or willing to make to modernize its call infrastructure.

If you're a fast-growing business, it may be time to upgrade your infrastructure and expand your call capacity with SIP trunking. If most or a growing segment of your workforce is remote, SIP also may be the best option to facilitate greater collaboration, productivity, and efficiency within your organization.

While SIP is secure, internet connections come with inherent security vulnerabilities compared to private connections, which makes strong password security, 24/7 threat intelligence through a managed service provider and a zero-trust approach even more critical with SIP-based phone systems. If your chief concerns are reliability, call quality and security, relying on PRI trunking and connecting legacy PBX systems to a dedicated line with multiple channels may be the best approach for your business.

To migrate to a SIP-based system, you'll need a SIP proxy that connects to your existing PBX and a SIP-enabled phone or gateway. You'll also need to migrate your current PSTN connection to a SIP-based connection. This process entails both time and money, even if you work with an external provider. Weigh all these factors as your company decides whether to move to a SIP-enabled VoIP system or leverage a PRI connection to upgrade its telecommunications infrastructure.

Call Quality
All voice traffic is carried over a dedicated connection, guaranteeing the quality of calls at all times. Experience feature-rich, high-definition phone service with messaging and video.

Complete Scalability – A Better Way to Grow
Easily scale your communications as your business grows. As the size of your company and call volume changes, you can easily adjust SIP trunks to support local, toll-free, long distance and international calls. Adding more SIP trunks is quick and easy – they can even be installed and turned on remotely.

Smart Planning
SIP trunking can help your business prepare for disaster with a recovery plan and backup facilities. You can reroute calls instantly in emergencies, and multiple phone numbers can be directed to anywhere you choose, allowing you to keep your business running with minimal disruption.

Get Up & Running – Quickly
Easily port your business phone numbers from your previous provider. Our dedicated and knowledgeable technicians, installation teams and customer support specialists assure rapid deployment and minimal downtime.

A Simplified Process
With Alpha Technologies, you can enjoy the efficiency of managing a single network connection, receiving one bill and engaging with one point of contact for all your telecommunications needs.

Cost Savings
SIP trunks offer considerable cost savings, as IP connections are less expensive than renting ISDN lines. Combining local and long-distance service onto a single circuit saves money, and you won’t incur expensive call forwarding costs in the event of a disaster. Plus, you can keep your existing PBX equipment without having to invest in additional hardware. With Alpha’s support, you can easily convert traditional phone systems to IP-based communications.

Seamless Integration
Preserve your existing capabilities via seamless integration with your existing SIP IP PBX system.

With Alpha’s SIP trunking, you can control your outbound numbers as you need. If you have an office in one location but need calls to show another location’s number, no problem! Mobile devices can make calls as a particular number, no matter what the user’s location. If you’re moving offices, you can keep your existing numbers.

Experience Outstanding Local Support, 24/7/365
At Alpha Technologies, we provide the best in customer support. Our commitment to you doesn’t stop at the sale. Our friendly, knowledgeable support team, based at our West Virginia headquarters, is ready to help around the clock.

  • Toll-Free Numbers
  • Multiple DID Options
  • Remote Offices with Local Numbers
  • Virtual Telephone Numbers (VTNs)
  • Call Data Records (CDR)
  • e911
  • Caller ID
  • Interoperability
  • Voicemail
  • Disaster Recovery
  • International Toll Fraud Prevention

Unified Communications (UCaaS)

The COVID-19 pandemic has taught us that employees will always need to be a cohesive team—no matter where or how they work.

Departments are breaking down silos and looking for the means to collaborate more easily. While some members of those cross-functional teams may continue to meet at the office, many others will report in from home or a shared workspace.

To usher today's workforce into a new future, many organizations are implementing unified-communications-as-a-service (UCaaS) systems. But what is UCaaS, and is it right for your business?

What is UCaaS?

Instead of treating the different ways we communicate as separate tools, UCaaS can merge them so they function similarly to a central nervous system. In other words, no matter where an employee resides, they get the same user interface to handle everything from voicemail and instant messages to enterprise mobile devices like smartphones. At the same time, your UCaaS systems will include presence technology that will identify the moment a device logs onto the network from any location, keeping track of all users.

As the remote workforce gains popularity and new forms of communication develop, UCaaS offers a streamlined way to implement them throughout your organization.

Unified communications and the cloud
Cloud computing is the natural delivery mechanism for unified communications because a company's communication and collaboration needs could increase or decrease without any advanced warning.

That said, there are different approaches to cloud computing. While some firms might willingly share their UCaaS platform with other companies (otherwise known as multi-tenancy), others will need to deeply integrate UCaaS with their on-premises applications, in which single tenancy may make more sense. Others will opt for a hybrid.

Talk to us about what's possible. Alpha Technologies UCaaS uses an IP network with flexible options that include private, hosted, or managed cloud service data centers.

The business case for UCaaS can best be made by answering the following questions:

Do you want to see value more quickly?
Setting up unified communications on-premises can be expensive and requires significant project management. Cloud-based services like UCaaS can be activated without the same upfront investment, shifting communications and collaboration from a capital expenditure to an operational one.

Do you want to control your costs?
Managing a separate budget for voice, video and chat doesn't make sense when they are often used interchangeably. UCaaS has primarily one cost variable: the number of licenses required. That means monthly budgeting can become both consolidated and predictable.

Do you need peace of mind around availability and data protection?
No one can afford to suffer the consequences of a communications failure, and UCaaS provides the continuity and security features that build business confidence and customer trust. This includes 100% uptime in the case of Alpha’s UCaaS and its robust capabilities such as data encryption and user authorization to protect mission-critical information.

Do you want an empowered, engaged workforce?
As a business leader, you need to be prepared for situations that require a rapid shutdown of normal operations. Whether due to a global pandemic or a more localized natural disaster like a hurricane or tornado, can your employees work remotely and keep your company going without a workplace to operate in?

The reality is that remote work is not simply a luxury but, sometimes, a necessity. And, companies are considering adopting more remote working options post COVID-19. UCaaS not only allows your team to work from anywhere but also outfits your employees with reliable and secure technology—helping them to be more productive and efficient and help maintain business continuity.

Next steps
By equipping your workforce with advanced collaboration tools, your employees are able to take productivity on the road with virtually any device they prefer to use. This level of agility is what will lead to business growth and help maintain your competitive advantage. UCaaS can deliver this with affordability, security, and manageability.